Virtualsense In-Game Chat/Trade Channels | Moderating

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DarkMoonEnigma

Virtualsense Official
Staff member
Moderator
Community & Media Manager
Virtualsense Media Team
VCAT Team Member
Virtualsense is a business that first acquired Monria on 26 Nov 2015, and over the years put a progressive plan in place to partnership with our community toward creating the best possible experience. Right from the beginning our primary focus has always been on community. We observe, we listen and we act in accordance to what will work best for the community. This includes inviting Suggestions/Feedback from our community members, of which many ideas have already been implemented.

On 19 Aug 2020, we added Planet Toulan to our Virtualsense family, and on 1 June 2021 we expanded Monria with the DSEC-9 dimension. This meant having an even greater responsibility to our growing community, and an elevated focus on providing the kind of cohesive community environment that promotes beneficial interaction with regard to helping each other, and especially new players joining both Monria and Toulan. This also relates to a comfortable level of communication without certain elements that can become disruptive and thereby cause drama and prevention of the normal course of how our community operates.

Right from the start, we have done things differently. We give primary focus to building our community to work toward achieving goals and a vision that benefits all. We created the Community Initiative Programs (CIP) where many community members volunteer their time and effort toward helping each other. Some manage parts of these programs, and some have, over the years even created their own initiatives that help community members. We appreciate and support the efforts of our community, and it is incumbent upon us to give them an environment that is conducive to the work that they so tirelessly volunteer to do.

We want our community to have the kind of chat and trade channels that foster a positive and beneficial exchange, so we will continue to monitor chat and trade channels to assure this is happening.

We are also asking community members to engage in self-policing with regard to what is acceptable and not acceptable to community members who are trying to provide help and evolve each location we serve (Monria, Toulan, DSEC-9).

The following in-game channels are owned, operated and moderated by Virtualsense and English Only is allowed, but will be considered community channels and described as follows: (DSEC-9 is part of the Monria chat and trade channels)
  • #monria
  • -- this channel is for community chat only with a focus on supporting the needs of the community
  • #monriatrade
  • --- this is the official Monria trade channel
  • -- all Monria buying, selling and advertising should be posted in this channel only
  • the only exceptions are:
  • --- a Twitch streamer streaming at one of our locations can post in the chat channel but not spam
  • --- someone hosting an event at one of our locations can post in the chat channel but not spam
  • --- a warp service about to leave the Monria SS can post in the chat channel but not spam
  • #toulan
  • -- this channel is for community chat only with a focus on supporting the needs of the community
  • #toulan_trade
  • -- this is the official Toulan trade channel
  • -- all Toulan buying, selling and advertising should be posted in this channel only
  • the only exceptions are:
  • --- a Twitch streamer streaming at one of our locations can post in the chat channel but not spam
  • --- someone hosting an event at one of our locations can post in the chat channel but not spam
  • --- a warp service about to leave the Toulan SS can post in the chat channel but not spam
What's not allowed:
  • rudeness
  • disrespect toward community members, VS Staff, or other EU officials
  • trolling or using comments to incite or create drama
  • racist comments are totally not acceptable
  • posting false information about a player or an MA or PP official
  • bullying or intimidation directed at a player, VS staff or EU official
  • no political, religious, or other real world sensitive discussions because they tend to derail and cause disruptions toward efforts to help our community members
  • chronic complaining that disrupts an otherwise positive environment
  • unnecessary and consistent cursing, especially dropping the F-Bomb
Please keep communication civil and constructive. We want our chat channels to be an enjoyable experience.

Thank You
 

DarkMoonEnigma

Virtualsense Official
Staff member
Moderator
Community & Media Manager
Virtualsense Media Team
VCAT Team Member
I have updated the original post with some changes that affect our in-game chat and trade channels for Monria and Toulan, as well as our official Virtualsense Dev Team chat channel. Please read and take note.

Thank You
 

DarkMoonEnigma

Virtualsense Official
Staff member
Moderator
Community & Media Manager
Virtualsense Media Team
VCAT Team Member
I have further updated the first post so that all of our in-game chat and trade channel rules for both Monria and Toulan have greater clarity.
 
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