Thanks for the post, I'm new here and love a behind the scenes look at the thought process that goes into all the new content!...
Saying all that, there are game mechanics including loot behind all this and I am looking into it but I always am and will never talk about it for the above reasons. I just want everyone to understand my process a little and reassure everyone that I do my best to take everyone's feedback onboard.
On the game crashes, if you could raise support cases, as it's proving difficult for me to recreate but if you raise support cases they can gather more information from logs about the scenarios when it occurs.
I, for one, have no clue how anything works but like to try quests that the fewest possible players are working on. Maybe I'll go try my luck again on the moon soon, but regardless, thanks for the detailed response.